Privacy Policy
Effective June 1, 2026. Last updated October 12, 2026.
Introduction
RenoMe connects homeowners with contractors through live video calls. You describe the job. They show up on screen. No middlemen, no shared lead lists, no mystery. This policy explains what information we collect and how we use it.
Information We Collect
- Account info: name, email, phone number, and address
- Project info: descriptions, photos, videos, and messages
- Contractor info: trade, license number, insurance provider, work photos, and intro video
- Payment info: we don't collect card or bank details. You pay your contractor directly, and RenoMe never handles your project money.
- Usage data: how you use the app, call duration, and device type
- Website visits: our website uses Google Analytics, which uses cookies to count visits and pages viewed. See how Google uses information from sites that use its services.
How We Use Your Information
- To match you with the right contractors in your area
- To connect calls
- To send you push notifications about your projects, calls, and quotes, and text messages such as sign-in codes
- To keep improving the app
Information Sharing
Your name and project details are shared with contractors only when you take action: either when you tap "Request a Call" (which notifies all available contractors in your area) or when you tap "Browse Contractors" and initiate a call with someone specific. We don't show your home address, phone number, or email to contractors until you accept a quote. At that point, and only at that point, the contractor you chose can see them. We use Firebase for secure data storage.
Data Retention
You're in control of your data. If you want to delete your account, open the app, go to Settings, scroll to the bottom, and tap “Delete Account and Remove All My Data.” Your sign-in, name, phone number, email, and profile photo are removed from your account right away. No email needed, no waiting. Other records stay with us, such as projects you posted (with their address and photos) and the quotes and messages exchanged with contractors. Those records may still show your name. For contractors, license and verification records also stay on file, including the name and phone number on the license record and any photos sent for verification.
Security
- All data is encrypted in transit and at rest
- Video calls use encrypted WebRTC connections
Children's Privacy
RenoMe is for adults. We don't knowingly collect information from anyone under 18.
Contact
Have questions? Email us at support@renome.app and we'll be happy to help.