Terms of Service

Effective June 2, 2026 — Last Updated June 2, 2026

1. Acceptance of Terms

By downloading, installing, or using the RenoMe mobile application or website (collectively, the “Platform”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use the Platform.

These Terms constitute a legally binding agreement between you and RenoMe (“RenoMe,” “we,” “us,” or “our”). We reserve the right to update these Terms at any time. Continued use of the Platform after changes are posted constitutes acceptance of the revised Terms. We will make reasonable efforts to notify users of material changes via push notification or email.

2. What RenoMe Is — and What It Is Not

RenoMe is a marketplace platform that connects clients — including homeowners, real estate agents, and store owners — with independent contractors through live video calls and direct communication. RenoMe provides the technology and infrastructure that facilitates these connections.

RenoMe is not a contractor, does not perform any home improvement or renovation services, and is not a party to any agreement between clients and contractors. We do not employ, supervise, direct, or control any contractor on the Platform. RenoMe does not guarantee the quality, outcome, timeliness, safety, or legality of any work performed by any contractor found through the Platform.

As the operator of this marketplace, RenoMe may access transaction data — including quotes, project details, accepted and declined offers, payment records, and communication activity — for purposes of platform operation, fee verification, dispute resolution, fraud prevention, and service improvement. By using the Platform, all users acknowledge and consent to this access.

3. Eligibility

You must be at least 18 years old to use the Platform. By using RenoMe, you represent and warrant that:

4. User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify RenoMe immediately at support@renome.app of any unauthorized use of your account.

RenoMe reserves the right to suspend or terminate any account at any time, with or without notice, for any violation of these Terms or for any conduct we determine, in our sole discretion, to be harmful to users, the Platform, or RenoMe’s business interests.

5. Client Terms

The following terms apply to all clients on the Platform, including homeowners, real estate agents, and store owners.

5.1 Free to Use
RenoMe is completely free for clients. There are no subscription fees, hidden charges, or service fees charged to clients at any time.

5.2 Project Postings
Clients agree to provide accurate, honest, and complete information when posting projects. Fraudulent, misleading, or abusive project postings are prohibited and may result in immediate account termination.

5.3 Payments
When a client accepts a quote, payment may be made through the Platform via Stripe or arranged directly with the contractor by check. When paying through the app, payment is processed securely by Stripe and RenoMe does not store payment card information.

5.4 Content License
By uploading any photos, images, or other content to the Platform, you grant RenoMe a non-exclusive, royalty-free, worldwide, sublicensable license to store, display, transmit, and use that content for the purposes of operating the Platform and, where applicable, for promotional and marketing purposes. This license ends when you delete the content or close your account, except where the content has already been used in published marketing materials.

5.5 Contractor Relationships
Clients acknowledge that contractors are independent professionals and not employees, agents, or representatives of RenoMe. Clients are solely responsible for verifying a contractor’s credentials, licenses, and insurance before engaging their services.

5.6 Disputes with Contractors
Any disputes regarding the quality of work, pricing, timelines, or project outcomes must be resolved directly between the client and the contractor. RenoMe may, at its sole discretion, assist in facilitating communication but has no obligation to do so and assumes no liability for the outcome of any dispute.

6. Contractor Terms

6.1 Independent Contractor Status
Contractors using RenoMe are independent professionals and not employees, partners, agents, or joint venturers of RenoMe. Nothing in these Terms creates any employment, agency, franchise, or partnership relationship between RenoMe and any contractor.

6.2 Eligibility and Verification
By registering as a contractor on RenoMe, you represent and warrant that all information provided during onboarding is accurate, current, and legitimate; you hold all required licenses and permits; you maintain valid general liability insurance; and you will immediately notify RenoMe if any license, permit, or insurance coverage lapses or is revoked. Submission of false or misleading information is grounds for immediate permanent account termination.

6.3 Lead Fees
A lead fee is charged when a contractor accepts a lead and first communication is established. Fees: Standard (Verified Pro) $25 • High-End Pro $50 • Certified Luxury Contractor $100. Lead fees are non-refundable once first communication has been established.

6.4 RenoMe Platform Fee — 1%
Contractors agree to pay RenoMe a platform fee of 1% of the total project amount for every project completed through the Platform. When the client pays via Stripe, the fee is automatically deducted. When payment is made by check or other means, the contractor must pay the fee manually within 30 days of project completion. Failure to pay or attempting to circumvent the fee is grounds for immediate permanent account termination.

6.5 Stripe Processing Fees
When clients pay through the app, Stripe charges 2.9% + $0.30 per transaction. This fee is charged by Stripe directly and is separate from the RenoMe platform fee.

6.6 Content License
By uploading photos, portfolio images, or other content to the Platform, you grant RenoMe a non-exclusive, royalty-free, worldwide, sublicensable license to store, display, transmit, and use that content for the purposes of operating the Platform and for promotional and marketing purposes, including App Store listings, social media, and advertising materials.

6.7 Trusted by RenoMe Badge
The Trusted by RenoMe badge is a privilege granted at RenoMe’s sole and absolute discretion. RenoMe reserves the right to grant, deny, suspend, or permanently revoke the badge at any time for any reason. Revocation does not entitle the contractor to any refund of fees paid.

6.8 Contractor Conduct
Contractors agree to treat all clients with professionalism; honor quotes sent in good faith; show up to scheduled appointments or provide timely notice of cancellation; never solicit clients to transact outside the Platform to avoid fees; never submit fake reviews or manipulate ratings; and comply with all applicable laws.

6.9 Removal and Termination
RenoMe reserves the absolute right to suspend or permanently remove any contractor from the Platform at any time, for any reason, including failure to pay fees, submitting false information, verified complaints of no-shows or fraud, initiating chargebacks, or any conduct harmful to clients, other contractors, or the Platform. Contractors removed for cause are permanently banned.

6.10 Chargebacks and Payment Disputes
Contractors agree not to initiate chargebacks or payment disputes against any legitimate RenoMe charge. Initiating a fraudulent or bad-faith chargeback is grounds for immediate permanent account termination and may result in RenoMe pursuing recovery through all available legal means.

7. Address Privacy and Progressive Disclosure

RenoMe protects client privacy by revealing address and location details to contractors progressively as a project develops. Full address information may not be available at the lead stage and will be disclosed in accordance with the Platform’s privacy model as the project progresses. Contractors may not use any address or location information for any purpose other than fulfilling the project for which it was disclosed.

8. Prohibited Conduct

All users agree not to:

9. Video Calls, Phone Calls, and Communications

RenoMe facilitates live video calls and regular phone calls between clients and contractors using WebRTC and telephony infrastructure. By using these features, you consent to calls being initiated and connected through RenoMe’s infrastructure. RenoMe does not record calls. You agree not to record, share, or distribute any call made through the Platform without the explicit written consent of all parties.

10. Ratings and Reviews

Users may submit ratings and reviews following project interactions. All reviews must be honest, accurate, and based on genuine personal experience. RenoMe reserves the right to remove any review that is fake, retaliatory, incentivized, or abusive. Attempting to manipulate ratings is grounds for immediate account termination.

11. Intellectual Property

All content, branding, design, code, and technology on the Platform is the exclusive property of RenoMe and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from any part of the Platform without express written permission from RenoMe.

The RenoMe name and logo are the subject of a pending trademark application filed with the United States Patent and Trademark Office. Unauthorized use of the RenoMe name, logo, or brand identity is strictly prohibited and may result in legal action.

12. Privacy

Your use of the Platform is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform you consent to the data practices described in our Privacy Policy, including RenoMe’s access to transaction data, quotes, project details, and payment records as described in Section 2 of these Terms.

13. SMS and Push Notification Consent

By creating an account on RenoMe, you consent to receive transactional push notifications and SMS messages from RenoMe related to your account activity, including lead alerts, quote updates, payment confirmations, project status changes, and expiration reminders. You may manage notification preferences within the app at any time. Message and data rates may apply for SMS.

14. Force Majeure

RenoMe shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including internet outages, third-party service failures (including Stripe, Firebase, or telecommunications providers), natural disasters, acts of government, or any other event outside RenoMe’s reasonable control.

15. Disclaimers

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. RENOME DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS. RENOME MAKES NO WARRANTY REGARDING THE QUALITY, SAFETY, SUITABILITY, OR LEGALITY OF ANY CONTRACTOR OR ANY WORK PERFORMED THROUGH THE PLATFORM.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RENOME SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST DATA, PERSONAL INJURY, OR PROPERTY DAMAGE, ARISING OUT OF OR RELATED TO YOUR USE OF THE PLATFORM, EVEN IF RENOME HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

RENOME’S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY YOU TO RENOME IN THE 12 MONTHS PRECEDING THE CLAIM OR (B) $100.

17. Indemnification

You agree to indemnify, defend, and hold harmless RenoMe, its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses — including reasonable attorneys’ fees — arising out of or related to: (a) your use of the Platform; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) any content you upload or submit to the Platform; or (e) any dispute between you and another user of the Platform.

18. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of New York, without regard to its conflict of law provisions.

Any dispute arising out of or relating to these Terms or the Platform shall first be submitted to good-faith mediation between the parties. If mediation fails to resolve the dispute within 30 days, the dispute shall be resolved through binding arbitration in New York County, New York, under the rules of the American Arbitration Association. You waive any right to a jury trial and any right to participate in a class action lawsuit against RenoMe.

19. Severability

If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The remaining provisions will continue in full force and effect.

20. Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and RenoMe regarding your use of the Platform and supersede all prior agreements, understandings, and representations.

21. Contact

For questions about these Terms: support@renome.app • renome.app